Exalt Customer Care
Exalt is committed to providing the highest level of service and support for our customers. Exalt Customer Care has been founded on the team’s legacy of quality service and support.
Two year warranty support
Exalt offers a unique two year service warranty on products registered within 90 days of purchase at no extra charge, compared to only 1 year of warranty coverage for unregistered or late-registered products. Registration instructions are provided on the Registration Card included with each terminal.
Extended warranty and support
Exalt Customer Care offers numerous extended support packages, from warranty extensions to advanced replacement and emergency support. Standard contracts are available for up to five years for all released products.
- 1-year warranty extension
- 3-year warranty extension
- 1-year advanced replacement & emergency support
- 2-year advanced replacement & emergency support
- 3-year advanced replacement & emergency support
- 5-year advanced replacement & emergency support
- 5-year combination support (5-year advanced replacement & emergency support plus 3-year warranty extension)
RMA process
Exalt Customer Care utilizes a Return Material Authorization (RMA) process to ensure prompt return, troubleshooting, and repair of Exalt products in the field. An RMA is required prior to returning Product to Exalt for warranty or out-of-warranty repair/evaluation.
Out-of-box failures
Every Exalt product is fully tested to specifications over the entire operating temperature range to ensure the highest reliability and performance. In the very unlikely event that a unit is diagnosed as an out-of-box failure, Exalt Customer Care will expedite replacement and in most cases provide an advance replacement the same or next business day. An advance replacement contract is not required to receive this support. An RMA is required for any out-of-box failure.
Embedded Installation and Management manual (pdf)
All Exalt wireless backhaul systems come with an embedded Installation and Management manual in pdf format, which can be downloaded from the system or viewed directly from the management web page. More than online help, the complete user manual is always only a click-away and always matching the currently installed firmware.
Product registration
Exalt encourages customers to register their products and enjoy the benefits of an additional year of warranty. Product registration also provides customers with the option to receive advance notice of software updates, field service bulletins, and other timely support-related communications from Exalt. In addition, let Exalt keep track of your licensed upgrades for you!
License key generation
Exalt wireless backhaul products can be software enabled to provide expanded capacity and advanced features via software license keys.
Downloads
Exalt Customer Care provides product documentation, software, release notes, and field service bulletins. You must have an account prior to downloading.
 Click here for the latest available downloads
Contact information
Direct Dial: +1-408-871-9890
Toll-Free USA: +1-877-EXALT-01 (392-5801)
Support email: support@exaltcom.com
Support hours
Monday through Friday; 8:00am to 5:00pm Pacific Time US.
24 Hr emergency phone support is available for any terminal with the purchase of any advance replacement and emergency support package.
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